HOW WE WORK

​

Each client will have a designated Account Manager who helps manage from concept, and all the way to delivery, making Evershiny feel like your own off-shore factory.

​

At Evershiny, we strive to turn orders around as efficiently as possible. All pieces are handmade to order, so we do not keep any stock. Selling by piece only, not by the gram. Different pieces require different processes and amounts of time to craft, so production times vary from order to order. Our production lead time starts at 6 weeks.

​

Order Requirements

Please be advised that we have an MOQ of 30 pieces per style/stone color/chain length/plating color/base metal/brand/PO/PI/shipping destination. Up to five ring sizes and two bangle sizes can be mixed within the 30 pieces. The MOQ applies to both new and re-order items. Note that there is no minimum spend per PI. However, we have a small order fee of $50 for any PI less than the minimum order value of $1,000. The minimum order amount does not include shipping and insurance fees but does include the tooling charges if applicable. You can simply consolidate your sample requests and smaller orders to remove the fee. We also require a minimum spend of $30,000/year to keep the account open for the following year. Please note that the count will only start from the date the first bulk order is shipped.

 

As much as we would like to support smaller growing or start-up brands, we cannot cover our costs on small clients. This is because of the time it takes our team to set up a new account, develop samples, and manufacture your product. If there is potential for the quantity to increase rapidly in the future, we do on occasion, make exceptions to this rule.

​​

Sampling Process

1. Evershiny welcomes and supports customers who wish to see product samples first in order to evaluate the quality of our jewellery before placing a bulk order. In fact, this is encouraged. Customers can order an assorted sample style with no more than 2 pieces per SKU. However, additional samples such as proto sample, salesman sample (SMS), pre-production sample (PPS), shipment sample, press sample, or wholesale sample can always be requested. Please note we do not distribute any product samples for free nor offset them against the orders as it costs us quite a bit to make, pack and post them to you. However, there is no minimum order amount for sample orders, and we do not charge a higher unit price for samples either. Thus, the unit price for sample and bulk will be the same. The lead time for samples is approximately 3 weeks (up to 5 weeks for new developments) upon payment received.

2. Customers can order either from our open-line (off-the-shelf) pieces, make changes/tweaks from our existing designs to ensure originality (redesign a catalogue item), or develop their complete own designs. If you do choose from our open-line, to enhance your branding/brand experience, a logo plate can be hung on all necklaces and bracelets, as well as logo engraving/stamping on earrings, rings, and charms.

3. As for your own bespoke custom designs or any modifications (regardless of big or small changes), we charge a flat rate tooling charge of just US $100, no matter the size of the design, to every new design you develop with us. $100 covers up to ten ring sizes, and will be credited back at 300 units ordered. Items developed with us will be kept exclusive to you only. However, note that the CAD files, along with the master mold, are still the property of Evershiny. Our tooling charge covers the technical drawing, up to 1 sketch revision, 3D CAD, and the master mold itself. In case a re-sample is needed, which requires a new mold to be made, another $100 charge will be applied. MOQ for custom design is the same as the open-line​​.​ ​We take designs in any form, from rough hand sketches, CAD files, Instagram photos, and technical drawings/packs, all the way to imitating the actual sample piece (recreate). Due to each manufacturer having its own manufacturing technique, for recreation pieces, slight adjustment needs to be accepted as long as the overlook remains the same. A typical tech pack will include a rough sketch, the measurements, reference/inspirational images, stone type/color/size/cutting (if applicable), chain length and type (if applicable), base metal, and the plating color needed. The files can be sent in any format (PDF, AI, etc.). As for sample costs, on top of the US $100 tooling charge, there will just be the unit cost of the sample piece itself.

4. Upon receiving your tech packs, our technicians will evaluate the product feasibility, durability, and production cost optimization to order to ensure a quality, fit-for-purpose product can be bulk produced. If they are workable, we will revert back with a preliminary cost estimate. Please note that the quotation for any new designs is an estimate only. We will revert back with the final price once the actual sample has been made. However, based on our experience, most of the time the estimated prices are very accurate. However, if we do have to adjust, they will typically be 5 to 10% up, or even down from the initial estimates.

5. Once you approve our quotation, we will issue you a sample PI (Proforma Invoice) outlining any sampling costs for you to confirm. All prices quoted are FOB term, so the shipping cost is not included. Please note that a 100% deposit is required for your sample orders to proceed. We accept payment via either bank transfer or Paypal (for invoices less than US$ 500). Please note that PayPal will result in a 5% service fee.

6. Once payment is received on our end, we will revert back with a 2D technical drawing for you to review all the details. This will be drawn in true scale, and the files provided will be in PDF format to be printed out on your end for review. Please provide any feedback or changes you would like at this stage. You will have the opportunity to make 1 revision to the design. Sampling will only start upon receiving your sketch confirmation. Please note that we do not share any CAD renderings (3D files) nor send any photos during the sampling stage.

7. As we trade with FOB term, any freight charges, customs fees or import duties are not included in the unit price. For shipping, please advise the account number of your preferred shipping carrier. However, you are welcome to use our account if you do not have one. For samples within 0.5 kg, we charge a flat rate shipping charge of $45 for any destination worldwide via FedEx.

8. For customs paperwork, please do inform us if you need any HTS codes or EORI numbers to be present on the invoice. Where applicable, our shipping team can support you with applicable Free Trade Agreement (FTA) paperwork for your country to reduce your cost of import tax. For Australian customers, we will auto-apply the FTA (Free Trade Area) form (can also be called the Certificate of Origin Form) as it is a compulsory document to import into Australia. A US $20 charge per shipment (regardless of sample or bulk order) will be billed to the invoice.

9. When the samples are shipped, the tracking number and invoice will be automatically forwarded to you so you can track them. In normal circumstances, please expect 3 working days before it reaches your doorstep. However, depending on location, local customs can sometimes delay international shipments for inspection, which can extend the delivery time. All paperwork and shipping documents will be provided by our end. However, please note that we cannot be held responsible for any customs/import charges that occurred in your destination country.

​

Ordering Process

1. If you are happy with the samples received and are ready to place an order, please send over your PO (Purchase Order) with our item number, plating color, and quantities needed.

2. As silver is a precious metal, please note that the prices for Sterling Silver base pieces will fluctuate accordingly to the market silver price, referencing from Kitco. The rate used on your PI will be of which when the PO is received. The live silver price can be viewed here.

3. We will then revert back with a PI (Proforma Invoice) with the expected ship date for you to confirm. Please ensure you check all details in this document carefully before confirming. If all the information on the PI is correct, please arrange the 50% deposit and forward the bank slip once transferred. Depending on the style and order size, our standard lead time is 6 to 8 weeks, and can only start upon receiving your proof of payment. 

4. When the order is finally ready to ship, we will then inform you along with the invoice to arrange for the balance payment before shipment. If you are using our FedEx account, the freight cost will be advised on the invoice then. As it varies depending on the location and size/weight of your order, the shipping charge cannot be advised beforehand. Upon receiving your bank slip, the shipment will be released, and you will be advised of the tracking number.

​​

Price Break & Rebates 

We offer a 5% volume discount price break at 300 pieces per SKU. Ring and bangle sizes can be mixed within the 300 pieces. We also offer a 5% performance off-invoice rebate if your total invoice value for the calendar year is one million USD or more. For instance, if your company's invoice with Evershiny is $1,050,000 at the end of the year, you will receive a credit note from us for $52,500 in the first week of January of the following year. This credit note will be valid for one year and can be used for your future orders.

​

Lead Time

• Sample order: 3 - 5 weeks (3 weeks for open-line, and 5 weeks for anything custom)

• Bulk order: starts at 6 weeks and can get up to 12 weeks (peak season: order placed between September - November)

​

Timelines

Below are some good general indications on timelines to assist you with planning your next collection. The actual timeframe is subject to season, product style, order size, and communication flow between both parties.

• Costing from tech packs, CADs, etc. = 1 - 3 days

• Art working/sketching = 1 - 3 days

• Sample orders = 3 - 5 weeks (start counting upon sketch confirmation)

• Bulk orders = 6 - 8 weeks

• Shipping = 3 days

​

Product Guarantee

Our products are 100% guaranteed for workmanship, and all orders cover manufacturing defects. If you happen to receive faulty or defective items, we kindly ask you to inform us within 7 working days of receiving the order. We will happily provide a replacement, free-of-charge repair, or credit note. All costs incurred (including transportation) will be covered, provided that all supporting information has been properly given. Please note that every step of the crafting process is done by hand and as such may have some small flecks or scratches. No two pieces are ever exactly alike adding to their unique handmade characteristics. Items that have been damaged as a result of normal wear and tear (showing signs of wear), by accident, improper handling, lack of care, or through misuse will not be considered faulty and will be void from the guarantee. 

​

However, for items outside of the 7 days window, if it is a clear manufacturing defect which you would like to raise, please let your Account Manager know of this. You would be asked to fill out a claim form in order for us to open a case with the factory. Your Account Manager will then revert back to you on what has happened here, the root cause and the corrective action plan if applicable. Note that manufacturing defects reported outside of the 7 days window will be handled on a case by case basis.