© 2020 Evershiny Jewelry Creation Company Limited. All rights reserved.

How We Work

Evershiny welcomes and supports customers who wish to see product samples first in order to evaluate the quality of our jewelry before placing a bulk order. You can order an assorted sample style with up to 2 pieces per design. Please note we do not distribute any product samples for free nor offset them against the orders. However, there is no minimum order amount for sample orders, and we do not charge a higher unit price for samples either. Thus, the unit price for sample and bulk will be the same.

 

Each client will have a designated Account Manager who helps manage from concept, and all the way to delivery.

Please note that we do not keep any stock, and everything is made to order. Selling by piece only, no by the gram.

Sampling Process

  1. Customers can order either from our open-line (off the shelf) pieces, make changes/tweaks from our existing designs to ensure originality, or develop their own designs. If you do choose from our open-line, to enhance your branding, a logo plate can be hanged on all necklaces and bracelets, as well as logo engraving/stamping on earrings, rings, and charms. As for own designs or any modifications, we charge a flat rate tooling charge of just US$50 to every new design that you develop with us to ensure exclusivity. Our tooling charge covers the technical drawing, up to 2 sketch revisions, and the master mold itself. The tooling charge will be credited back upon order placed at 200 units against that style. On top of the US$50 mold charge, there will just be the unit cost of the sample piece. We take designs in any forms, from rough hand sketches, Instagram photos, technical drawings, all the way to imitating the actual sample piece (recreate). If they are workable for our production, we will revert back with a 2D technical drawing. This will be in the PDF format, and in true size/scale so they can be printed out on your end to review.

  2. Upon confirming the sketches in return, these will be sent to our costing team. Please note that prices are estimates only for new designs. We will revert back with the actual price once the sample has come out from production. However, based on our experience, most the time the estimated prices are very accurate. However, if we do have to adjust, they will go only 5 to 10% up or even down from the initial estimates.

  3. If the prices are workable for you, we will then issue you a sample PI (Proforma Invoice). The shipping fee where will be added if you do not have a shipping account with a carrier. Our standard sampling lead time is 3 to 4 weeks upon full payment made. We accept payment via either bank transfer or Paypal (for invoice less than US$500). Please note that PayPal will result in a 5% service fee. Sampling will start upon receiving your proof of payment, thus please do forward us the bank slip once transferred. Please note that we do not share any 3D files nor send any photos during the sampling stage.

  4. For shipping, please advise your account number of your preferred shipping carrier. However, if you do not have one, you are welcome to use our shipping account with either FedEx, UPS or DHL. The freight charge will then be billed to the final invoice. For customs paperwork, please do inform us if you need any HTS codes to be present on the invoice. Please note that we are not responsible for any import charges occurred on your end. When the samples are shipped, the tracking number and invoice will be automatically forwarded to you so you can track them. At normal circumstances, please expect 3 working days before it reaches your doorstep.

Ordering Process

  1. If you hare happy the samples received and are ready to place an order, please send over your PO (Purchase Order) with our item number, plating colour and quantities needed. Please note that our MOQ is 60 pieces for first-order styles and 30 pieces for repeats.

  2. We will then revert back with a PI (Proforma Invoice) with the expected ship date for you to confirm. Depending on the style and order size, our standard lead time is 6 to 8 weeks.

  3. If all information on the PI is correct, please arrange the 30% deposit and forward the bank slip once transferred. Production will only start upon receiving your proof of payment.

  4. When the order is ready to ship, we will then inform you along with the invoice to arrange the balance payment.

  5. Upon receiving your bank slip, the shipment will be released and you will be advised of the tracking number. Again, at normal circumstances, please expect 3 working days before it reaches your doorstep. Where applicable, our shipping team can support you for applicable Free trade Agreement (FTA) paperwork for your country to reduce your cost of import tax. As for warranty, please advise back 7 days upon receiving of goods, if a faulty piece is found. All transportation and repair will be free of charge, provided that all supporting information has been properly given. ​Please note that all our pieces are handmade and as such may have some small flecks or scratches.