Question 1

Are you able to sign a non-disclosure agreement (NDA) form?

Accepted Answer

Yes, most definitely.

Question 2

Do you offer a special program for influencer-backed brands?

Accepted Answer

If you have more than 10,000 Instagram followers, create engaging content regularly and love jewellery, then don't hesitate to contact us for a collaboration request. We typically offer a generous five per cent discount on your first order with us in exchange for one Instagram post plus one story with mentions/tags. Both are to be done on the first month of receiving the goods.

Question 3

Do you work with solid gold jewelry?

Accepted Answer

No, only 18K gold-plated.

Question 4

Can you do gold vermeil jewelry?

Accepted Answer

Yes! Vermeil (pronounced vehr-may) is a legally regulated term that denotes a certain quality level of jewelry. It is a technique originated from the 19th century that refers to a thick layer of real gold applied to pure 92.5% silver, which is a high-quality precious metal base. Gold vermeil is also made through the gold plating technique, but requires a much thicker layer of gold. The gold layer thickness must be at least 2.5 microns or above and a minimum of 10-karat in its plating content. When it comes to gold vermeil versus gold plated, gold vermeil is, at a minimum, 20 times thicker than flash gold plating (0.125 microns). At Evershiny, we use the highest percentage of gold alloy suitable to make jewellery durable yet affordable, this being 18 carats (75% gold parts and 25% alloys).

If you are looking to build a collection of high-quality, durable jewelry without the pure gold price tag, gold vermeil is a fantastic option. The range of pieces gold vermeil can craft is endless.

Question 5

Can you do with gold-filled jewelry?

Accepted Answer

No, only gold-plating as the manufacturing process is completely different for gold-filled.

Question 6

Do you work with demi-fine jewelry?

Accepted Answer

Yes! We work with gold-plated silver as well as semi-precious gemstones. They are less expensive to produce and in turn, offer a more palatable price point to its consumers. Thus, demi-fine jewelry is the prefect gap between high street jewellery and aspirational fine jewellery.

Question 7

Can you work with Stainless Steel?

Accepted Answer

No, only Sterling Silver and Brass base.

Question 8

Which base metal should I use? Is there a quality difference between your Sterling Silver and Brass jewely?

Accepted Answer

Deciding on which base metal (sterling silver or brass) to use for your collection depends entirely on your marketing and brand positioning. As we use the same master mould and production process for both base metal, the outlook as well as the finishing quality will be exactly the same once the piece has been plated. The plating dualibility on both base metal will be the same as well. For example, 1 micron gold-plating over silver and 1 micron gold-plating over brass will last equality long.
 
However, please note that Sterling Silver base will be more expensive than Brass. The price difference differs depending on the jewelry size/weight.

Question 9

Do you have any toxic metals or chemicals in your jewelry?

Accepted Answer

All jewelry supplied by Eveshiny is hypoallergenic, and free from nickel, lead and cadmium. Testing services to comply with your country's legal regulation is available as well upon request, with an additional charge. However, past test reports can be provided free of charge.

Question 10

How thick do you plate the gold? Which plating thickness should I use? How long does your plating last? Does the plating come off or tarnish over time?

Accepted Answer

Depending on your target price, we can plate from 0.125 micron (5 mils or also called flash plating) and up to 3 microns (120 mils). Additionally, we always apply E-coating or Electrophoretic coating which is a clear coat that we put over our silver, gold and rose gold plated pieces to extend the lifetime to its plating. ​Please note that e-coat will not change the outlook of the jewelry. If you've had a bad experience with plating before, please kindly note that each plating factory has its own plating technique. Meaning, though factory A and factory B both plates 2 microns as per the order specifies, it does not necessarily mean that pieces coming out from both factories will last equally long. Under the general guideline, 0.125 micron should last 6 months or more, while 1 micron should last more than a year. We cannot guarantee how long the plating will last, as it depends entirely on the customer's wear and tears. However, with proper care, it can last for years to come.
 
Unfortunately, no jewelry plating is truly waterproof—regardless of the technique used (electroplating or PVD plating). Any brand claiming otherwise is being misleading to customers. All plated jewelry will eventually tarnish (oxidize) over time. This is a natural reaction between the metal and oxygen in the air. It’s not a question of if tarnishing will occur, but when. Exposure to elements such as perfume, salty air, sulfur, skin creams, hairspray, chlorine, or acidic skin pH can accelerate this process, triggering a chemical reaction that results in a thin, discolored layer on the surface of the metal. That said, tarnishing does not cause structural damage the way rust does to iron—it's purely a surface-level effect. The extent and speed of tarnishing depend largely on the wearer's skin chemistry and care habits. For this reason, tarnish is considered a normal part of wear and tear, not a manufacturing defect. If you are currently experiencing high return rates due to pieces tarnishing, we recommend the following:
1. Educate your customer on proper jewelry care (see next FOQ)
2. Consider up your plating to plate thicker micron (especially on rings)
3. Provide a small piece of soft silver-polishing cloth per every purchase or to sell this as an accessory. Using the cloth to gently rub it against the affected area/tarnishing spots should make them bright and shiny again.
4. Send them back to us to get replated. We offer this service at a nominal charge to restore your returned pieces. Please note that the shipping charge is at the customer’s expense, thus we recommend gathering these to be sent to us once or twice a year.
5. Send them back to us to be recycled as part of our “Silver Buy-Back Recycling Scheme". The minimum for a recycling batch to be considered is 1 kg of sterling silver jewelry and the shipping charge is at the customer's expense. In return, a credit note as an incentive will be given to the customer to be used against their next order with us. Please visit the "sustainability"(javascript:void(0)) section of our website to find out more.
 
So which plating thickness should you be using? As a general guideline, if you are retailing a pair of simple pave huggie earrings at US $30, then 0.125 micron should be sufficient. Whereas, if they are priced up to US $65 a pair, then at least 1 micron would be more suited.
 
Additionally, we do have many customers who are plating different microns per each jewelry category in order to reduce the return rates and customer complaints, while still optimizing the balance between price and the plating quality. Below is a good combination that we recommend.
 • Bracelets, necklaces, and charms = 1 micron
 • Earrings = 0.50 micron
 • Rings = 2 microns

Question 11

Does your silver tarnish over time?

Accepted Answer

Yes. Oxidation appears with time as this is just the metal (silver) reacting to the oxygen in the air. However, to prolong the shine, our factory recommends plating rhodium over the sterling silver base. Rhodium is a member of the platinum group of metals, it is strong and enhances the durability of silver. However, please note that rhodium color can appear slightly darker than silver.

Question 12

Do you work with imitation plating?

Accepted Answer

Unfortunately, no. All our gold and rose-gold plated pieces are real 18K gold plated using electroplating process.

Question 13

What are your tips for jewelry care in order to make the plating last longer?

Accepted Answer

As with all metals, special care must be taken to ensure they do not scratch or tarnish. Below is a general guideline:
1. Store jewelry in a clean, dry place away from natural sunlight, humidity (bathroom), and heat.
2. Each piece should be stored individually to avoid scratching, in an air-tight zip lock if possible to avoid air contact.
3. Remove jewelry before showering, going to bed, or participating in physical activity especially swimming. Remove rings before washing your hands every time.
4. Avoid exposure to sweat and harsh chemicals such as perfumes, cleaning agents, chlorine, and saltwater.
5. Use a silver-polishing cloth to clean the pieces if the jewelry has become dull. Do apply pressure but not too much as this can remove the plating coat.
Oxidation appears with time as this is just the metal (silver or brass) reacting to the oxygen in the air. Thus, this is considered normal wear and tear and is not a defect.

Question 14

What adjustments can be made to custom designs without incurring the $50 re-sampling fee?

Accepted Answer

- Changing the base metal
- Changing the plating color or thickness
- Changing the stone color
- Changing the chain length
- Changing the chain type

For all other changes, a new mold will need to be created, so a $50 re-sampling fee will be applied.

Question 15

Do you keep any stock?

Accepted Answer

No, everything is made to order.

Question 16

Do you sell men's jewelry?

Accepted Answer

Yes!

Question 17

Do you supply parts instead of finished/assembled jewelry?

Accepted Answer

Unfortunately, we only supply finished jewelry. However, if you have a preferred plating house on your end (very common for our French and UK customers), we can have them as unplated as well. The specification will be as the following, whether the style includes stone or not, or the plating color that you are getting done on your end.
 
Sterling Silver + silver plate (no e-coat) + anti tarnish #ES-60 
Brass + copper plate + anti tarnish #ES-60
 
Please note that we cannot be responsible for the outcome of the pieces after plating as they are done by your own plater. For styles which require an extra process post plating such as enamel painting or wiring, the plating will have to be done on our end. Additionally, for styles that require gluing work after plating such as pearls, crystals, opals, or any other stones, the materials will be provided in a separate bag, and will be clearly labeled on the PI that extra work is required on your end.

Question 18

Are you able to assist with packaging?

Accepted Answer

Unfortunately, we are not able to assist in sourcing packaging materials for you. However, we can pack them with a small labour charge. The additional top-up price depends on the complexity of the packing process. Please do send over the packaging manual for us to review prior to costing.
 
For more information, please refer to evershinyjewelry.com/our-services(https://www.evershinyjewelry.com/our-services)