Frequently Asked Questions
Do you work with solid gold jewelry?
No, only 18K gold-plated.
Can you work with Stainless Steel?
No, only Sterling Silver and Brass base.
Can you do with gold-filled jewelry?
No, only gold-plating as the manufacturing process is completely different for gold-filled.
Can you do gold vermeil jewelry?
How thick do you plate the gold? Which plating thickness should I use? How long does your plating last? Does the plating come off or tarnish over time?
Depending on your target price, we can plate from 0.125 micron (5 mils or also called flash plating) and up to 3 microns (120 mils). Additionally, we always apply E-coating or Electrophoretic coating which is a clear coat that we put over our silver, gold and rose gold plated pieces to extend the lifetime to its plating. Please note that e-coat will not change the outlook of the jewelry. If you've had a bad experience with plating before, please kindly note that each plating factory has its own plating technique. Meaning, though factory A and factory B both plates 2 microns as per the order specifies, it does not necessarily mean that pieces coming out from both factories will last equally long. Under the general guideline, 0.125 micron should last 6 months or more, while 1 micron should last more than a year. We cannot guarantee how long the plating will last, as it depends entirely on the customer's wear and tears. However, with proper care, it can last for years to come.
Please note that all sterling silver and brass jewelry will tarnish (oxidize) over time, as this is just the metal reacting to the oxygen in the air. It is not a matter of "if" you will encounter tarnish, but "when". Tarnishing will generally happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph which triggers a chemical reaction. The reaction then leaves a thin, discolored layer on the surface of the metal. However, it won't cause significant physical damage the way that rust does to iron. The amount of tarnishing that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore considered normal wear and tear not a manufacturing fault. If you are currently experiencing high return rates due to pieces tarnishing, we recommend the following:
- Educate your customer on proper jewelry care (see next FOQ)
- Consider up your plating to plate thicker micron (especially on rings)
- Provide a small piece of soft silver-polishing cloth per every purchase or to sell this as an accessory. Using the cloth to gently rub it against the affected area/tarnishing spots should make them bright and shiny again.
- Send them back to us to get replated. We offer this service at a nominal charge to restore your returned pieces. Please note that the shipping charge is at the customer’s expense, thus we recommend gathering these to be sent to us once or twice a year.
- Send them back to us to be recycled as part of our “Silver Buy-Back Recycling Scheme". The minimum for a recycling batch to be considered is 1 kg of sterling silver jewelry and the shipping charge is at the customer's expense. In return, a credit note as an incentive will be given to the customer to be used against their next order with us. Please visit the "sustainability" section of our website to find out more.
Additionally, we do have many customers who are plating different microns per each jewelry category in order to reduce the return rates and customer complaints, while still optimizing the balance between price and the plating quality. Below is a good combination that we recommend.
- Bracelets, necklaces, and charms = 1 micron
- Earrings = 0.50 micron
- Rings = 2 microns
I want to design my own pieces. Do you work with custom designs? How does the process work?
Do you keep any stock?
Do you work with semi-precious stones?
Do you sell men's jewelry?
Not at the moment, but you are welcome to develop with us!
What are your tips for jewelry care in order to make the plating last longer?
Oxidation appears with time as this is just the metal (silver or brass) reacting to the oxygen in the air. Thus, this is considered normal wear and tear and is not a defect.
Which base metal should I use? Is there a quality difference between your Sterling Silver and Brass jewely?
Deciding on which base metal (sterling silver or brass) to use for your collection depends entirely on your marketing and brand positioning. As we use the same master mould and production process for both base metal, the outlook as well as the finishing quality will be exactly the same once the piece has been plated. The plating dualibility on both base metal will be the same as well. For example, 1 micron gold-plating over silver and 1 micron gold-plating over brass will last equality long.
What is your production lead time?
At Evershiny, we strive to turn orders around as efficiently as possible. All pieces are handmade to order, so we do not keep any stock. Different pieces require different processes and different amount of time to craft, so production times do vary from order to order. Please allow approximately 6 to 8 weeks for mass production, and up to 10 weeks during peak season.
Do you have any toxic metals or chemicals in your jewelry?
All jewelry supplied by Eveshiny is hypoallergenic, and free from nickel, lead and cadmium. Testing services to comply with your country's legal regulation is available as well upon request, with an additional charge. However, past test reports can be provided free of charge.
Do you work with demi-fine jewelry?
Yes! We work with gold-plated silver as well as semi-precious gemstones. They are less expensive to produce and in turn, offer a more palatable price point to its consumers. Thus, demi-fine jewelry is the prefect gap between high street jewellery and aspirational fine jewellery.
Do you provide professional photogaphy on the jewelry ordered?
Unfortunatly, currently we do not provide this service. However, we are able to share photos that are being used internally on our end for free of charge. The image quality is good enough to be processing POs and to be used within your organization such as wholesale line sheets, etc. Please note that they are not webshop nor Instagramable quality.
Are you able to assist with packaging?
Unfortunately, we are not able to assist in sourcing packaging materials for you. However, we can pack them with a small labour charge. The additional top-up price depends on the complexity of the packing process. Please do send over the packaging manual for us to review prior to costing.
Are you able to sign a non-disclosure agreement (NDA) form?
Yes, most definitely.
Do you supply parts instead of finished/assembled jewelry?
How much makes up for the minimum spend of US $5,000?
For silver base order, approximately 10 styles, x50 pieces each in silver plate and x50 in gold plate. Total of 1,000 pieces.
Do you have a minimum order? What is your MOQ?
As much as we would like to support smaller growing or start-up brands, we cannot cover our costs on small clients. This is because of the time it takes our team to set up a new account, develop samples, and manufacture your product. If there is potential for the quantity to increase rapidly in the future, we do on occasion, make exceptions to this rule.
Do you work with imitation plating?
Unfortunately, no. All our gold and rose-gold plated pieces are real 18K gold plated using electroplating process.
Does your silver tarnish over time?
Yes. Oxidation appears with time as this is just the metal (silver) reacting to the oxygen in the air. However, to prolong the shine, our factory recommends plating rhodium over the sterling silver base. Rhodium is a member of the platinum group of metals, it is strong and enhances the durability of silver. However, please note that rhodium color can appear slightly darker than silver.