Question 1

Are you able to sign a non-disclosure agreement (NDA) form?

Accepted Answer

Yes, most definitely.

Question 2

Do you work with solid gold jewelry?

Accepted Answer

No, only 18K gold-plated.

Question 3

Can you do gold vermeil jewelry?

Accepted Answer

Yes, we work with pure 925 Sterling Silver which is a high quality precious metal base for the 18K gold vermeil (2.5 microns) plating. Vermeil is an historical French plating method which uses a palladium barrier layer and heavy 18K gold or rose gold plating. If you are looking to build a collection of high-quality jewelry without the pure gold price tag, gold vermeil is a fantastic option.

Question 4

Can you do with gold-filled jewelry?

Accepted Answer

No, only gold-plating as the manufacturing process is completely different for gold-filled.

Question 5

Do you work with demi-fine jewelry?

Accepted Answer

Yes! We work with gold-plated silver as well as semi-precious gemstones. They are less expensive to produce and in turn, offer a more palatable price point to its consumers. Thus, demi-fine jewelry is the prefect gap between high street jewellery and aspirational fine jewellery.

Question 6

Can you work with Stainless Steel?

Accepted Answer

No, only Sterling Silver and Brass base.

Question 7

Which base metal should I use? Is there a quality difference between your Sterling Silver and Brass jewely?

Accepted Answer

Deciding on which base metal (sterling silver or brass) to use for your collection depends entirely on your marketing and brand positioning. As we use the same master mould and production process for both base metal, the outlook as well as the finishing quality will be exactly the same once the piece has been plated. The plating dualibility on both base metal will be the same as well. For example, 1 micron gold-plating over silver and 1 micron gold-plating over brass will last equality long.   However, please note that Sterling Silver base will be more expensive than Brass. The price difference differs depending on the jewelry size/weight.

Question 8

Do you have any toxic metals or chemicals in your jewelry?

Accepted Answer

All jewelry supplied by Eveshiny is hypoallergenic, and free from nickel, lead and cadmium. Testing services to comply with your country's legal regulation is available as well upon request, with an additional charge. However, past test reports can be provided free of charge.

Question 9

How thick do you plate the gold? Which plating thickness should I use? How long does your plating last? Does the plating come off or tarnish over time?

Accepted Answer

Depending on your target price, we can plate from 0.125 micron (5 mils or also called flash plating) and up to 3 microns (120 mils). Additionally, we always apply E-coating or Electrophoretic coating which is a clear coat that we put over our silver, gold and rose gold plated pieces to extend the lifetime to its plating. ​Please note that e-coat will not change the outlook of the jewelry. If you've had a bad experience with plating before, please kindly note that each plating factory has its own plating technique. Meaning, though factory A and factory B both plates 2 microns as per the order specifies, it does not necessarily mean that pieces coming out from both factories will last equally long. Under the general guideline, 0.125 micron should last 6 months or more, while 1 micron should last more than a year. We cannot guarantee how long the plating will last, as it depends entirely on the customer's wear and tears. However, with proper care, it can last for years to come.   Please note that all sterling silver and brass jewelry will tarnish (oxidize) over time, as this is just the metal reacting to the oxygen in the air. It is not a matter of "if" you will encounter tarnish, but "when". Tarnishing will generally happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph which triggers a chemical reaction. The reaction then leaves a thin, discolored layer on the surface of the metal. However, it won't cause significant physical damage the way that rust does to iron. The amount of tarnishing that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore considered normal wear and tear not a manufacturing fault. If you are currently experiencing high return rates due to pieces tarnishing, we recommend the following: Educate your customer on proper jewelry care (see next FOQ) Consider up your plating to plate thicker micron (especially on rings) Provide a small piece of soft silver-polishing cloth per every purchase or to sell this as an accessory. Using the cloth to gently rub it against the affected area/tarnishing spots should make them bright and shiny again. Send them back to us to get replated. We offer this service at a nominal charge to restore your returned pieces. Please note that the shipping charge is at the customer’s expense, thus we recommend gathering these to be sent to us once or twice a year. Send them back to us to be recycled as part of our “Silver Buy-Back Recycling Scheme". The minimum for a recycling batch to be considered is 1 kg of sterling silver jewelry and the shipping charge is at the customer's expense. In return, a credit note as an incentive will be given to the customer to be used against their next order with us. Please visit the "sustainability" section of our website to find out more.   So which plating thickness should you be using? As a general guideline, if you are retailing a pair of simple pave huggie earrings at US $30, then 0.125 micron should be sufficient. Whereas, if they are priced up to US $65 a pair, then at least 1 micron would be more suited.   Additionally, we do have many customers who are plating different microns per each jewelry category in order to reduce the return rates and customer complaints, while still optimizing the balance between price and the plating quality. Below is a good combination that we recommend. Bracelets, necklaces, and charms = 1 micron Earrings = 0.50 micron Rings = 2 microns

Question 10

Does your silver tarnish over time?

Accepted Answer

Yes. Oxidation appears with time as this is just the metal (silver) reacting to the oxygen in the air. However, to prolong the shine, our factory recommends plating rhodium over the sterling silver base. Rhodium is a member of the platinum group of metals, it is strong and enhances the durability of silver. However, please note that rhodium color can appear slightly darker than silver.

Question 11

Do you work with imitation plating?

Accepted Answer

Unfortunately, no. All our gold and rose-gold plated pieces are real 18K gold plated using electroplating process.

Question 12

What are your tips for jewelry care in order to make the plating last longer?

Accepted Answer

As with all metals, special care must be taken to ensure they do not scratch or tarnish. Below is a general guideline: 1. Store jewelry in a clean, dry place away from natural sunlight, humidity (bathroom), and heat. 2. Each piece should be stored individually to avoid scratching, in an air-tight zip lock if possible to avoid air contact. 3. Remove jewelry before showering, going to bed, or participating in physical activity especially swimming. Remove rings before washing your hands every time. 4. Avoid exposure to sweat and harsh chemicals such as perfumes, cleaning agents, chlorine, and saltwater. 5. Use a silver-polishing cloth to clean the pieces if the jewelry has become dull. Do apply pressure but not too much as this can remove the plating coat. Oxidation appears with time as this is just the metal (silver or brass) reacting to the oxygen in the air. Thus, this is considered normal wear and tear and is not a defect.

Question 13

I want to design my own pieces. Do you work with custom designs? How does the process work?

Accepted Answer

Of course! Custom designs are welcome. We take designs in any forms, from rough hand sketches, Instagram photos, technical drawings, all the way to imitating the actual sample piece. A flat rate tooling charge of US$ 50 will be applied to every new design that you develop with us to ensure exclusivity. The mould charge will be credited back upon order placed at 200 units against that style. Standard MOQ applies.   For more details, please see HOW WE WORK.

Question 14

Do you keep any stock?

Accepted Answer

No, everything is made to order.

Question 15

What is your production lead time?

Accepted Answer

At Evershiny, we strive to turn orders around as efficiently as possible. All pieces are handmade to order, so we do not keep any stock. Different pieces require different processes and different amount of time to craft, so production times do vary from order to order. Please allow approximately 6 to 8 weeks for mass production, and up to 10 weeks during peak season.

Question 16

Do you have a minimum order? What is your MOQ?

Accepted Answer

Please note that our typical minimum order spend is US $5,000 with a MOQ of 50 pieces/style/stone colour/chain length/plating colour/brand. Ring sizes can be mixed within the 50 pieces. MOQ applies to re-orders as well. However, there is no minimum spend on repeat orders.

As much as we would like to support smaller growing or start-up brands, we cannot cover our costs on small clients. This is because of the time it takes our team to set up a new account, develop samples, and manufacture your product. If there is potential for the quantity to increase rapidly in the future, we do on occasion, make exceptions to this rule.

Question 17

How much makes up for the minimum spend of US $5,000?"

Accepted Answer

For silver base order, approximately 10 styles, x50 pieces each in silver plate and x50 in gold plate. Total of 1,000 pieces. For brass base order, approximately 15 styles, x50 pieces each in silver plate and x50 in gold plate. Total of 1,500 pieces.

Question 18

Do you work with semi-precious stones?

Accepted Answer

Yes, we work with all sorts of precious and semi-precious gemstones in varies cuttings, shapes and sizes. The most commonly used stones that we stock are Malachite, Labradorite, Moonstone, Lapis, Rose Quartz, Green Amazonite, Black Onyx, and Rhodochrosite.   All of our gemstones are genuine mineral stones that are highly valued for their beauty, longevity and rarity. We use an array of natural, AAA grade gemstones.

Question 19

Do you sell men's jewelry?

Accepted Answer

Not at the moment, but you are welcome to develop with us!

Question 20

Do you supply parts instead of finished/assembled jewelry?

Accepted Answer

Unfortunately, we only supply finished jewelry. However, if you have a preferred plating house on your end (very common for our French and UK customers), we can have them as unplated as well. The specification will be as the following, whether the style includes stone or not, or the plating color that you are getting done on your end.   Sterling Silver + silver plate (no e-coat) + anti tarnish #ES-60  Brass + copper plate + anti tarnish #ES-60   Please note that we cannot be responsible for the outcome of the pieces after plating as they are done by your own plater. For styles which require an extra process post plating such as enamel painting or wiring, the plating will have to be done on our end. Additionally, for styles that require gluing work after plating such as pearls, crystals, opals, or any other stones, the materials will be provided in a separate bag, and will be clearly labeled on the PI that extra work is required on your end.

Question 21

Are you able to assist with packaging?

Accepted Answer

Unfortunately, we are not able to assist in sourcing packaging materials for you. However, we can pack them with a small labour charge. The additional top-up price depends on the complexity of the packing process. Please do send over the packaging manual for us to review prior to costing.   For more information, please refer to evershinyjewelry.com/our-services